FAQ
General Shipping
Q: Where do you ship from?
A: We stock and ship all of our inventory from our warehouse in Washington, United States.
Q: Is this tool really in stock?
A: Yes, unlike other companies, we stock all our tools at our warehouse here in the USA. There is no "lead time" and and we do not use a "drop shipper".
Q: Shipping costs and time?
A: Free ground shipping for items under 150lbs and estimated 3-6 business days depending on delivery location. We have discounted Express Overnight and 2nd day options as well. To view all shipping rates: Add the items to your shopping cart, click checkout and enter your shipping details.
Q: How can I check the status and location of my shipment?
A: We email order shipping confirmation and tracking. The shipping status can be viewed as soon as Fedex scans the package into their system. Please check your spam mailbox. https://www.fedex.com/en-us/tracking.html
Q: I only received part of my order?
A: Due to size and weight limitations we often ship single orders in multiple boxes. While all items are shipped out on the same day, they may arrive to you on different days. The Fedex tracking number provided is a master tracking number. To check the status of both packages, you must first enter the master tracking number and click on “Multi Piece Shipment" to show the status of each individual package.
Q: Local Pick-up?
A: Yes, We offer free local pick-up BY APPOINTMENT ONLY at our Tukwila, Washington location only. Call or email us to make arrangements before placing an order. 1033 Andover Park E Tukwila, WA 98188
Q: Post Office Box address?
A: Fedex cannot make a delivery to a P.O. Box address. Please provide a different Non-P.O. physical address during cart check-out.
Purchasing & Payment:
Q: Why does the website keeps giving me errors during cart check-out?
A: In most cases it is the credit/debit/bank limitation or security safety. Please confirm the card has not reached a daily, monthly, single transaction limit by calling the 1-800 number on the back of your card. Credit card issuers can see your attempt to use the card and can often allow for exemptions to purchase. You can also try a different card or Paypal/Google Pay. Please give us a call and we can try your card. (206) 604-8363
Q: Do you offer Financing, Net-30, payment plans?
A: We offer financing through the "Paypal CREDIT" option during cart check-out. It is a simple process and takes just minutes to apply. No Interest if paid in full in 6 months on purchases of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within the promotional period. Minimum monthly payments required. Subject to credit approval
Q: What forms of payment do you accept?
A: We accept all major debit cards / credit cards, PayPal, Google Pay, Paypal CREDIT financing and Cashiers checks/Money Orders. We do not accept bank wire transfers or Collect On Delivery (C.O.D.)
Q: Do you charge sales tax?
A: www.bluerocktools.com only collects sales tax in certain locations within the United States. If you are in one of those locations, sales tax will automatically be calculated at checkout. If you purchase this item though Walmart, Amazon, Sears or eBay they will all automatically collect sales tax at your local tax rates.
Q: We are a reseller, tax exempt government agency, etc? Do you need our tax exempt certificate?
A: If sales tax is automatically calculated at checkout and you are tax exempt, please email us at info@bluerocktools.com. Please include a scanned copy of you tax exempt certificate and we will assist you in processing your transaction.
International and Non-contiguous US Shipping
Q: Can you ship a +150lb Freight item to Puerto Rico, Virgin Island, UK, Australia, Panama etc?
A: Yes, we have express air services which can be costly. This is a sample of rates for a general freight item like a wire stripping machine:
Some customers will use their preferred ocean freight forwarder based in Seattle, Los Angeles, Miami. We ship free to your forwarder and they handle delivery to you. Be sure to include the complete forwarder address and your account number so the forwarder can identify the item as yours.
Q: How much to ship to Alaska, Hawaii, Virgin Islands, Guam, Canada?
A: We have ground shipping rates calculated on our website to all those locations. For US Protectorates (Puerto Rico, Guam, Virgin Islands) you MUST select Country: "UNITED STATES" and then State: Puerto Rico, Guam, etc. If you select Country: Puerto Rico shipping will not calculate. We typically ship Fedex Express or USPS Priority to these locations.
Q: Alaska Freight?
A: $300 total cost for +150lb Freight shipping to Alaska when picked up at a Carlile terminal: Anchorage, Fairbanks, Kenai, Kodiak, Prudhoe.
Used and Refurbished Tools
All tools sold New, Used and Refurbished include a 30-day warranty as outlined in our business policy and are sold complete with all the original contents and accessories.
Our refurbished tools may have minor scuffs, blemishes, signs of light use and/or be repackaged. All refurbished items are inspected prior to sale, sold in good working order and include all contents.
Our used tools may have major scuffs, heavy blemishes/dirt/rust, signs of heavy use and/or be repackaged. All used items are inspected/repaired prior to sale, in good working order and include all contents.