Business Policy Terms & Conditions
BLUEROCK® Tools Warranty, Return Policy & Extended Protection Plans
Effective Date: August 11th, 2026
1. Limited Warranty
BLUEROCK® Tools warrants to the original purchaser that BLUEROCK branded products are free from defects in materials and workmanship under normal use and proper maintenance for a period of one (1) year from the original date of purchase, unless otherwise stated for a specific product.
This Limited Warranty applies only to the original purchaser and is not transferable.
During the warranty period, BLUEROCK Tools will, at its sole discretion:
- Provide replacement parts,
- Repair the product,
- Replace the product with the same or a comparable model, or
- Refund the original purchase price if repair or replacement cannot be reasonably accomplished.
BLUEROCK Tools will determine the most appropriate remedy after evaluating the reported issue.
2. What Is Covered
This warranty covers defects resulting from:
- Defective materials
- Defective workmanship
- Mechanical failure during normal intended use
- Electrical component failure during normal intended use
3. What Is Not Covered
This Limited Warranty does not cover:
- Normal wear items or consumables, including but not limited to blades, belts, brushes, bearings, cutting tools, seals, filters, hoses, grinding wheels, drill bits, core bits, lubricants, or similar items.
- Damage resulting from misuse, abuse, negligence, accidents, improper installation, improper storage, improper maintenance, or operation outside published specifications.
- Damage caused by overloading, improper power supply, improper voltage, improper accessories, or operation contrary to the instruction manual.
- Products that have been modified, altered, repaired, or disassembled by anyone not authorized by BLUEROCK Tools.
- Cosmetic damage that does not affect product performance.
- Freight damage occurring after shipment (see Shipping Terms below).
- Rental equipment or products used for commercial rental purposes unless specifically approved in writing.
- Damage caused by fire, flooding, corrosion, acts of nature, or other external causes beyond BLUEROCK Tools’ control.
This warranty is limited to defects in materials and workmanship and does not cover normal product wear or routine maintenance.
4. Warranty Service
To request warranty service, contact BLUEROCK Tools Customer Service before returning any product.
Phone: 206-604-8363
Email: sales@bluerocktools.com
Please provide:
- Proof of purchase
- Product model
- Serial number (if applicable)
- Description of the problem
- Photos or video when requested
Many warranty issues can be resolved by supplying replacement parts or technical support without returning the entire machine.
If return of the product is required, BLUEROCK Tools will provide return instructions.
Customers are responsible for shipping products to BLUEROCK Tools unless otherwise authorized. If the warranty claim is approved, BLUEROCK Tools will pay return shipping back to the customer within the continental United States.
If inspection determines that no warrantable defect exists, or the damage falls outside warranty coverage, the customer will be responsible for return shipping and any requested repair costs.
5. 30-Day Return Policy
New, unused products may be returned within thirty (30) days of delivery for a refund of the purchase price, less original shipping charges.
Returned products must:
- Be in new condition
- Include all accessories
- Include original packaging
- Be free from damage or excessive wear
Returns that are incomplete, damaged, or show evidence of use may be subject to a refurbishment or restocking fee of up to 15%, or greater if significant repair or replacement of components is required.
Return authorization must be obtained before returning any merchandise.
6. Shipping Terms
Unless otherwise agreed in writing, all sales are made FOB Origin.
Title to and risk of loss pass to the purchaser when BLUEROCK Tools delivers the product to the shipping carrier.
Customers should inspect shipments promptly upon delivery and report any shipping damage to both the carrier and BLUEROCK Tools.
7. Limitation of Liability
To the fullest extent permitted by law, BLUEROCK Tools shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to:
- Loss of profits
- Loss of business
- Loss of production
- Downtime
- Damage to other property
- Personal injury
- Death
arising from the use or inability to use any BLUEROCK Tools product.
The purchaser assumes all responsibility for selecting, installing, operating, and maintaining the product for its intended application.
Except as expressly stated in this Limited Warranty, BLUEROCK Tools disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.
Some states do not allow limitations on implied warranties or the exclusion of certain damages. In those states, portions of these limitations may not apply.
8. Conditions of Warranty Coverage and Operator Responsibilities
Warranty coverage is conditioned upon the Product being installed, operated, maintained, and serviced in accordance with the applicable BLUEROCK Tools instruction manual, all product labeling, and all safety instructions and warnings.
The original purchaser is responsible for ensuring that any person who installs, operates, services, or otherwise uses the Product has read, understands, and follows all operating instructions, safety precautions, and warnings before use.
The use of the Product by any person who has not received appropriate instruction, or who fails to follow the applicable operating instructions, safety warnings, or required operating procedures, constitutes misuse of the Product and may void warranty coverage.
This Limited Warranty does not apply to Products that have been altered, modified, repaired, disassembled, or serviced by any person not authorized by BLUEROCK Tools, or where any safety device, guard, interlock, protective component, or other safety feature has been removed, bypassed, disabled, modified, or otherwise rendered ineffective.
The purchaser and all operators are responsible for inspecting the Product before each use and discontinuing operation immediately if any unsafe condition, damage, malfunction, or abnormal operation is observed.
The remedies provided under this Limited Warranty are the purchaser's exclusive remedies for any claim arising from an alleged breach of this Limited Warranty. BLUEROCK Tools' obligations are limited solely to the repair, replacement, or refund remedies expressly described in this Limited Warranty, at BLUEROCK Tools' sole discretion and to the extent permitted by applicable law.
9. Governing Law
This warranty shall be governed by the laws of the State of Washington.
Unless prohibited by applicable law, any legal action relating to the purchase or use of BLUEROCK Tools products shall be brought exclusively in the state or federal courts located within the State of Washington.
10. Lifetime U.S.-Based Technical Support
At BLUEROCK Tools, our commitment to our customers extends well beyond the warranty period.
Every BLUEROCK product includes complimentary lifetime U.S.-based technical support for the original purchaser. Whether your machine is under warranty or has been in service for many years, our knowledgeable support team is available to help you keep your equipment operating efficiently.
Our technical support team can assist with:
- Product operation and setup
- Troubleshooting common issues
- Maintenance recommendations
- Parts identification
- Repair guidance
- Product specifications and compatibility questions
Support is provided by phone and email during normal business hours.
While technical support is provided at no charge, replacement parts, labor, freight, and repairs outside the applicable warranty or Extended Protection Plan remain the responsibility of the customer.
BLUEROCK Tools is committed to maintaining replacement parts inventory for our products whenever reasonably possible. However, parts availability for discontinued or obsolete products cannot be guaranteed indefinitely.
11. BLUEROCK Extended Protection Plan
Coverage Summary
The BLUEROCK Extended Protection Plan extends coverage beyond the standard one-year Limited Warranty.
Coverage begins immediately following expiration of the standard Limited Warranty and continues for the term purchased.
Available plans may include:
- 1-Year Extended Protection
- 2-Year Extended Protection
- 3-Year Extended Protection
See your sales receipt for the specific plan purchased.
What the Plan Covers
The Extended Protection Plan covers replacement parts required to correct failures resulting from defects in materials or workmanship during normal use.
Covered repairs may be performed using genuine BLUEROCK parts or equivalent replacement parts.
What the Plan Does Not Cover
The Extended Protection Plan does not cover:
- Consumable or wear items
- Routine maintenance
- Cleaning
- Adjustments
- Cosmetic damage
- Abuse or misuse
- Improper installation
- Improper maintenance
- Unauthorized repairs or modifications
- Damage caused by accidents or environmental conditions
Labor charges, freight charges, travel expenses, and downtime are not included unless specifically stated otherwise.
Obtaining Service
Contact BLUEROCK Tools Customer Service before ordering or replacing any parts.
After troubleshooting, BLUEROCK Tools will determine the appropriate replacement parts covered under the Plan.
Replacement parts supplied under the Plan do not extend the original coverage period.
Transferability
Extended Protection Plans are valid only for the original purchaser and are not transferable.
Cancellation
An Extended Protection Plan may be canceled within thirty (30) days of purchase for a full refund provided no benefits have been used.
After thirty (30) days, refunds will be provided only where required by applicable law.
If BLUEROCK Tools cancels a Plan, a prorated refund of the unused portion will be provided, less the value of any benefits already received, where permitted by law.
General Provisions
The Extended Protection Plan is a service agreement offered by BLUEROCK Tools. It is not an insurance policy.
This document, together with the original sales receipt, constitutes the entire agreement governing the Extended Protection Plan.
BLUEROCK Tools reserves the right to revise these warranty terms for future sales. Such revisions shall not affect warranties or Protection Plans already purchased.
12. Privacy Statement
BLUEROCK ® Tools is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@bluerocktools.com with 'unsubscribe' as the subject line.
BLUEROCK ® Tools shall process and transmit all personal data in accordance with the General Data Protection Regulation (GDRP) as outlined by the European Union (EU).
BLUEROCK ® Tools does not sell, trade or rent your personal information to others.
13. Cookie Policy
In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
What is a cookie?
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time.
Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.
Why do we use cookies?
We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit one of our websites. Additionally, cookies allow us to serve you specific content, such as videos on our website(s). We may employ the learnings of your behavior on our website(s) to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our products and services to you.
What types of cookies do we use?
We use both first-party and third-party cookies on our website.
First-party cookies are cookies issued from the bluerocktools.com domain that are generally used to identify language and location preferences or render basic site functionality.
Third-party cookies belong to and are managed by other parties, such as Bluerock business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application, or to allow for some advertising outside of the Bluerock website.
Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyze user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.
How are cookies used for advertising purposes?
Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.
Although we do not use cookies to create a profile of your browsing behavior on third-party sites, we do use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers. You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies.
How are third party cookies used?
For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies, and we encourage you to consult the privacy policies of these third party vendors on their websites for information regarding their use of cookies.
How do I reject and delete cookies?
You can change your preferences for Bluerock and/or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.
14. SHIPPING POLICY
a) Domestic Parcel Shipping
To view all shipping options, add the item to your shopping cart, click checkout and enter your shipping details.
We ship all items out of our Seattle, WA warehouse. We ship on the same-day when ordered before 2PM Pacific (PST/PDT) Monday-Friday (excluding holidays observed by shipping carriers or BLUEROCK).
Free shipping is with a non-guaranteed ground service and has an estimated delivery time of 3-7 business days (M-F) depending on your location.
All express upgrade options are quoted for shipment and delivery Monday-Friday (excluding weekends and holidays). Example: If you order before 2PM Pacific Time (PST/PDT) on Friday and choose the guaranteed overnight delivery upgrade, your item should be delivered on Monday (as long as Monday is not a holiday). If you place an order on Tuesday before 2PM Pacific Time (PST/PDT) choosing the guaranteed two-day delivery upgrade, your item should be delivered by Thursday (as long as Thursday is not a holiday).
It is the policy of FedEx and UPS that guaranteed shipments be treated individually (whether shipped as 1 of 1 or 1 of 30). As such, in the event of a carrier's express shipping service failure, all guaranteed multi-piece shipments will be treated individually. So if one item is late, only the late item would qualify for a late shipment claim (not the entire shipment). This is the policy of major shipping carriers and not something that our company has control over.
Please note that FedEx considers Local Delivery Restrictions, weather-related delays, natural disasters, and other events beyond their control as exceptions to their delivery guarantees. In these cases, FedEx reserves the right to deny a late-delivery claim, and BLUEROCK Tools cannot assume financial responsibility for delays caused by these circumstances. Our apologies for any inconvenience this may cause.
BLUEROCK Tools is not responsible for delivery delays, failed deliveries, additional carrier fees, or returned shipments resulting from factors such as incorrect, incomplete, or outdated shipping addresses provided by the customer; address corrections required by the carrier; restricted delivery locations; gated communities or secured access points; inability of the carrier to access the delivery location; or other delivery impediments encountered by the carrier at the time of delivery.
Any fees assessed by the carrier for address corrections, re-delivery attempts, storage, or return shipping resulting from these circumstances may be passed on to the customer. Customers are responsible for ensuring that all shipping information is accurate and complete at the time an order is placed.
If you believe your package delivered late and not subject to a local weather, traffic, access restriction delay, please reply to your order confirmation email and request a shipping refund. We submit our FedEx claims weekly and will notify you upon Fedex's approval/denial.
SPECIAL NOTE REGARDING CARRIER SERVICE GUARANTEES DURING STATES OF EMERGENCY OR SPECIAL CIRCUMSTANCES (LIKE PANDEMIC, WEATHER DELAYS, ETC...)
All carrier specific service guarantees will be suspended during all states of emergency. Carriers will try their best to get ordered items delivered within the service guarantee timeframe, but in the event they do not meet their delivery obligation, neither the carrier nor BLUEROCK Tools will accept financial responsibility for late shipments. If your item is returned to us because your business is closed because of a local mandate, you will be responsible for reshipment fees once your business re-opens.
We DO NOT ship to PO boxes within the continental US unless you have reached out and specifically asked and we have confirmed it is possible. Otherwise, please provide us with a physical address.
Prices quoted are for the continental 48 United States only. For shipping outside of the lower 48, please contact us prior to purchase and we can get you a shipping quote.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on certain item detail pages. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
b) Package Non-Receipt Policy
At Bluerock Tools, we take package delivery seriously and strive to ensure your orders arrive on time. If you have not received your package as expected, you must notify us within 4 days business days from the recorded date of delivery.
Fedex and all carriers have a limited time frame for opening a trace search investigation on missing and misdelivered packages in a timely manner. If we are not informed within this period, we may be unable to assist in locating your package, replacing your order or filing a lost package claim with Fedex.
To report a missing package, please use our messag system, email sales@bluerocktools.com or contact our customer support team at (206) 604-8363 with your order details.
c) Freight Shipping
For freight items (over 150Lbs), please remember to provide your business name, contact name, contact phone number and confirmation this is shipping to a residential or commercial address with or without a forklift. We cannot ship until we have this information. Our freight provider charges extra for residential deliveries as well as bringing out freight trucks with liftgate. Depending on your location, to avoid those extra charges, you can always ship to a freight hub and pick up your item when it is ready.
SPECIAL NOTE REGARDING CARRIER SERVICE GUARANTEES DURING STATES OF EMERGENCY OR SPECIAL CIRCUMSTANCES (LIKE PANDEMIC, WEATHER DELAYS, ETC...)
All carrier specific service guarantees will be suspended during all states of emergency. Carriers will try their best to get ordered items delivered within the service guarantee timeframe, but in the event they do not meet their delivery obligation, neither the carrier nor BLUEROCK Tools will accept financial responsibility for late shipments. If your item is returned to us because your business is closed because of a local mandate, you will be responsible for reshipment fees once your business re-opens.
d) International Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations. Please contact us directly to get a shipping quote by providing your complete non-US address and the item you are interested in.
Some items do have a Canadian shipping price within the listing already. Note; that prices quoted to Canada are for shipping only and do not include Canadian customs, duties or taxes.
e) US Protectorates
Puerto Rico, Guam, Hawaii, Virgin Islands shipping is calculated at check-out. You MUST select Country: "UNITED STATES" and then State: Puerto Rico, Guam, etc. If you select Country: "Puerto Rico", shipping will not calculate.
